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Call Center Agent/Customer Service

Company: Empire Auto Parts, Inc
Location: Taunton
Posted on: November 26, 2022

Job Description:

Empire Auto Parts is a leading, fast-growing provider of aftermarket collision automobile parts to independent body shops, multi-shop operators, and dealer-operated body shops across fifteen states throughout the Northeast and Mid-Atlantic regions. Founded in 1985 and headquartered in Totowa, NJ, the company has twenty-one locations and employs over 400 team members.

We are seeking a Bilingual Customer Service Call Center Agent, specifically Spanish to join our team! You will be responsible for helping customers by providing product and service information, taking orders, and resolving technical issues.

*Qualifications: *

* Previous experience in customer service, auto body, or other related fields preferred
* Ability to build rapport with clients
* Ability to prioritize and multitask
* Positive and professional demeanor
* Basic computer skills, including Word, Excel, and email
* Excellent written and verbal communication skills
* Fluency in Spanish is a MUST

*Responsibilities: *

* Answer calls on a multi-line telephone system
* Handle customer inquiries and complaints
* Receive and enter orders and process returns
* Troubleshoot and resolve customer issues and concerns
* Document and update customer records based on interactions
* Develop and maintain a knowledge base of our evolving products and services

*Benefits: *

* Paid vacation, personal days, and holidays (waiting period applies)
* Medical & dental insurance (after 60 days)
* 401k plan Matching
* Monday - Friday, *no weekends!*
* *$1500 Sign- On Bonus*

*As an essential business supporting the automotive repair industry, we are a dedicated team of employees proud and excited about our continuing growth and expansion.*

*At Empire Auto Parts, we offer our employees the opportunity to grow and thrive professionally, to contribute to the success of a dynamic fast-paced origination.*

*If you want to be on a team that works together and satisfies customers in a safe and friendly environment while earning competitive and reliable pay, then come join and grow with us!'*

*Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.*

_\* Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG_

_COVID-19 considerations:
COVID-19 protocols are being followed at all facilities._

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid training
* Parental leave
* Tuition reimbursement
* Vision insurance
* 8 hour shift
* Day shift
* Monday to Friday
* No nights
* On call
* Overtime
* Self-determined schedule
Supplemental pay types:
* Signing bonus

Ability to commute/relocate:
* Taunton, MA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* Are you comfortable learning a new software program?

* High school or equivalent (Preferred)

* Call center: 1 year (Preferred)
* Customer service: 1 year (Preferred)
* Data entry: 1 year (Preferred)
* Cash handling: 1 year (Preferred)

* English (Required)
* Spanish (Required)

Work Location: One location%58047475%

Keywords: Empire Auto Parts, Inc, Taunton , Call Center Agent/Customer Service, Sales , Taunton, Massachusetts

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