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Customer Service Rep

Company: NESCO Resource
Location: Taunton
Posted on: March 16, 2020

Job Description:

Schedule:
Monday to Friday
8:30am - 5PM
Pay $15 - 18 (Depends on exp)

Customer Service Representative
?
Nesco Resource is seeking an Inside Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving any issues.
?Responsibilities:

--- Work order entry in?Operating System
--- Follow order's accuracy thru our system until delivery
--- Handle customer inquiries
--- Provide information about the products and services when needed
--- Troubleshoot and resolve product issues and concerns
--- Document and update customer records based on interactions
--- Develop and maintain a knowledge base of the evolving products and services
--- Answer incoming customer inquiries
--- Collaborate with management teams to stay updated on current production, new products, services, and policies
--- Record customer information within our customer service database
--- Engage with clients in a friendly and professional manner while actively listening to their concerns
--- Offer support and solutions to customers in accordance with the company's customer service policies
--- Other duties as requested
Qualifications:?
Great people skills
Excellent understanding of data needed to enter orders
Purchasing of goods from Suppliers

--- Previous experience in customer service, sales, or other related fields
--- Ability to build rapport with clients
--- Ability to prioritize and multitask
--- Positive and professional demeanor
--- Excellent written and verbal communication skills
Benefits:

--- Health insurance
--- Dental insurance
--- Retirement plan
Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
?

Job Requirements:
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Keywords: NESCO Resource, Taunton , Customer Service Rep, Sales , Taunton, Massachusetts

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