Dispatcher

Company: J.B. Hunt Transport
Location: Taunton
Posted on: January 16, 2022

Job Description:

Dispatcher

Taunton, MA - 450 Revolutionary Drive

Job Title:

Dispatcher

Department:

Supply Chain

Country:

United States of America

State/Province:

Massachusetts

City:

Taunton

Full/Part Time:

Full time

Job Summary:

Under routine supervision, this position is responsible for scheduling, dispatching, and resolving problems for our drivers, contractors, and/or carriers. This position requires you to have exceptional proactive communication skills with internal and external customers including resolving issues with timely pick up and delivery, check calls, activity documentation, and overall promoting a professional workplace attitude in a fast paced environment. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts and weekend shifts.

Job Description:

Key Responsibilities:

+ Responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages, by building and maintaining a positive attitude to strengthen driver engagement in order to minimize turnover and improve driver satisfaction and productivity

+ Maintain driver detention time and manage equipment through effective communication and planning in order to improve operational efficiency and profitability

+ Ability to efficiently assign loads on driver to maximize profitability, customer satisfaction, and driver retention for assigned market areas. Including monitoring ongoing freight optimization based on current loads in progress

+ Maintains the company safety culture to include daily safety messages, monthly driver briefings, and help enforce company policies to ensure DOT compliance and company requirements are being met

+ Responsible for driver load monitoring, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers. These problems normally include truck mechanical problems, traffic or weather issues, or customer directed shipment changes

Qualifications:

Minimum Qualification:

+ High School Diploma/GED with up to 1-2 years of Transportation, Customer Service, Administrative or related; ability to work across multiple shifts including nights and/or weekends if needed.

Preferred Qualification:

+ Bachelor's Degree with 1 year of relevant professional experience or 4-5 years of experience in the Transportation/Logistics industry

Skills & Abilities:

+ Ability to process information with high levels of accuracy

+ Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level

+ Ability to accurately analyze situations and reach productive decisions based on informed judgment

+ Ability to adapt to changing environments

+ Establish and maintain healthy working relationships with clients, vendors, and peers

+ Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner

+ Effective communication skills

Education:

Bachelors: Business Administration/Management, Bachelors: Business Communications, GED (Required), High School (Required)

Work Experience:

Transportation/Logistics

Job Opening ID:

00428851 Dispatcher (Open)

"This job description has been designed to indicate the general nature and level of work performed by

employees within this classification. It is not designed to contain or be interpreted as a comprehensive

inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions."

Posted Yesterday

Full time

00428851

About Us

Fortune 500 experience. Career advancement. Nationwide relocation possibilities.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominate force in transportation and logistics industry, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason - our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.

J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.

J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.

Keywords: J.B. Hunt Transport, Taunton , Dispatcher, Professions , Taunton, Massachusetts