Citizens Multi Asst Branch Mgr
Company: Citizens
Location: Lincoln
Posted on: May 6, 2025
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Job Description:
DescriptionAt Citizens, we're focused on relationship-building
and delivering exceptional customer experiences through every
interaction. By fostering deep and lasting relationships, we drive
customer loyalty while advancing our strategic goals to acquire,
retain, and grow the business. As an Assistant Branch Manager
(ABM), you will support your team and contribute individually to
exceed customer expectations, nurturing relationships that drive
long-term success.
In this role, you'll report to, and collaborate with, your Branch
Manager (BM) to oversee and support daily branch activities of
multiple branch locations, ensuring operational excellence, and
enhancing the customer and colleague experience. Acting as an
individual contributor and a coach, you'll inspire your team to
achieve individual and collective sales goals by delivering
solutions that align with customer needs and drive business
results. Through leadership and strong partnerships, you'll
cultivate a culture of excellence that powers the branch's growth
and success.
Thriving in a digital-first environment, you'll showcase the
convenience and accessibility of our mobile and online banking
platforms, helping customers seamlessly navigate their financial
journeys. You'll supervise branch operations in the BM's absence,
and implement consistent business processes to deliver exceptional
customer experiences.
A successful ABM is a dynamic communicator who translates business
priorities into actionable goals, and empowers colleagues to
embrace and execute strategies with confidence. With a strong focus
on financial acumen, you'll guide sound decision-making by
understanding the branch's outcomes and leveraging key business
drivers to achieve success.
As a visible and engaged brand ambassador, you will connect with
the local community to cultivate new customer relationships and
deepen existing ones. -
Qualifications, Education, Certifications and/or Other Professional
Credentials
- Required Qualifications
- High School diploma or equivalent required
- 2 or more years of sales experience in Retail or Branch Banking
environment -
- Proven ability to coach and develop others to drive sales
results and operational excellence in a high-volume branch
environment
- Successful record of driving an exceptional customer experience
validated through customer satisfaction surveys
- Strong financial, risk and business acumen including experience
interpreting reports to drive productivity
- Strong organizational skills including the ability to manage
multiple responsibilities to prioritize and delegate while
delivering results
- Strong interpersonal skills including ability to build
customer-base by approaching and establishing dialogue with
customers
- Maintain an active role through partnerships with community and
civic organizations -
- Ability to travel, as needed, to required trainings and/or
other branch locations -
- Meet and comply with all requirements set forth in the SAFE
Act, including, but not limited to, successful completion of the
pre-employment screening checks and obtaining a unique identifier
from the NMLS
- Preferred Qualifications
- Associate's or Bachelor's degree preferred
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Varies with branch needs and may include
weekends and evenings
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Keywords: Citizens, Taunton , Citizens Multi Asst Branch Mgr, Other , Lincoln, Massachusetts
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