Interpreter Per Diem

Company: Steward Health Care
Location: Taunton
Posted on: July 31, 2022

Job Description:

Location: Morton HospitalPosted Date: 3/24/2022At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.In support of this, we commit ourselves to the following values:CompassionAccountabilityRespectExcellenceStewardshipIf you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you. ***Interpreter Per DiemPOSITION SUMMARY:Under the direction of the manager of interpreter services, the incumbent serves as a medical interpreter for patients and staff members and supports the operations of the department in the consecutive, simultaneous or sight translation mode for all patients and family members who are LEP, Deaf and hard of hearing.Relays medical information between speakers of two different languages in compliance with all office and hospital policies and procedures, particularly relating to patient confidentiality and informed consent, passing performance of competencies listed in the IMIA Standards of Practice, and the Code of Ethics. Understands and abides by all published Standards of Practice and Codes of Ethics for Medical Interpreters.KEY RESPONSIBILITIES:Relays medical information between speakers of two different languages in 3 different modalities: face to face; telephonic and/or video interpreting.Reduces linguistic barriers for patients and family members who are LEP, deaf or hard of hearing seeking care at Steward Health Care.Helps facilitate successful delivery of services to linguistically diverse consumers. Explain hospital resources, office protocols, and limitations to clinicians and patients; make appropriate referrals; serve as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes. Performs duties in a spirit of teamwork and cooperation. Adheres to hospital policies on customer relations and hospitality. Understands the hospital's system of service delivery.Supports the office operations by answering the phone, taking requests, calling patients to confirm appointments, document encounters on the interpreter tracking system and EMR performs data entry, verify and schedule future appointments when necessary, do iPad/IPOP troubleshooting, filing and photocopying.Utilizes on-line computer systems such as Outlook, and other hospital software. Work with special projects as assigned.Supports financial counseling process, community outreach events as needed and when requested to do so by Interpreter Manager.Supports review of short translations as directed by managerSupports maintenance and monitoring of Interpreter and Disability EquipmentServes as a resource to staff for patients with disabilities.Supports all campuses and Steward off-sites when required to do so.Other duties as assigned.SKILLS / ABILITIES / COMPETENCIES REQUIRED: Strong linguistic skills: Understands variety of regional accents and linguistic styles and registersSelects appropriate mode of interpretation for each situationInterprets with highest degree of accuracy and completeness in consecutive and sight translation modes.Self-corrects, understands own linguistic limitations, seeks clarification and accepts correctionPicks up cues from encounter participants regarding level of understanding and/or need for clarification.Strong writing skills preferably in both English and target language (s)Understands language as an expression of culture, recognizes the underlying assumptions of each party about medicine, the encounter, the illness etc.; uses this understanding to empower patient and provider to better understand each other.Intervenes as intercultural mediator when communication is compromised by culture-bound messages. Avoids generalizations and stereotyping. Uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject by respecting the goals of the encounter. Is aware of own personal values, beliefs and cultural characteristics which may be a source of conflict or discomfort in certain situations, is able to acknowledge these and/or to withdraw from encounters when these may interfere with successful interpretationStrong interpreting skills: Explains role of the interpreter to patient and provider; recognizes the complexity of the clinical encounter and added factor of linguistic barrier; sets tone of the patient/provider encounter to manage spatial configurationand flow of communication to preserve accuracy and completeness.Assess and address potential areas of discomfort for patient (age, gender ofinterpreter, no previous experience with interpreters) Encourages and fosters direct communication between provider and patientMaintains professional distance and integrityDiffuses conflict between parties by remaining calm and impartialClarifies instructions, follow up steps in a diplomatic, effective manner Organizational skills: Works well under pressure to manage stressful situationsFlexible to meet scheduling needs and handle often unpredictable changesProduces expected quality and quantity of workSound judgment and confidenceAbility to handle multiple tasksDetail-oriented and accurateWORKING CONDITIONS: Fast-paced clinical and office environment, frequently changing priorities.Physically demanding with a lot of walking and standing time.Flexibility required in adjusting to schedule and patient demands.Emotionally challenging, as some interactions may be highly stressful requiring maturity, composure, critical thinking & sound judgment.REQUIRED KNOWLEDGE & SKILLS:Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.:in services, formal educational programs, other work groups and on-the-job training).Attends and participates in staff meetings and in services and/or reviews documentation as required.Assists in the orientation of others and actively participates in mentoring.Performs analytical and decision making functions with minimal supervision.Recognizes and seeks assistance/consultation when appropriate.Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.Possesses awareness of programs/services provided by Hospital and where they are located.Additional InformationSteward Health Care is an Equal Employment Opportunity (EEO) employer.Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.Important COVID messagePlease note, Morton Hospital is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.This position is subject to the COVID-19 Vaccination Policy for Steward Health Care Workforce.Employees in this position will be required to provide adequate proof of vaccination for COVID-19 by an FDA-approved vaccine prior to starting work.Steward will consider requests for exemptions from this vaccine requirement on the basis of medical condition or sincerely held religious belief in accordance with applicable Federal laws.

Keywords: Steward Health Care, Taunton , Interpreter Per Diem, Other , Taunton, Massachusetts