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Systems Admin

Company: The Judge Group
Location: Taunton
Posted on: January 13, 2022

Job Description:

Location: Taunton, MA Description: Our client is currently seeking a Systems Admin Key Areas of Responsibility-- --- - -Provide design, implementation, technical support services and consulting to Managed Services clients to meet their business needs. -- - -Design plan, and implement solutions using the latest technology-- --- - -Thorough understanding of client/server applications architecture-- --- - -Configuration, management, and troubleshooting skills for routers, switches, and firewalls-- --- - -Administering LAN/WAN security, anti-virus and spam control measures-- --- - -Handle all NOC Type activities such as recurring alerts for failed backups, outages, patching, etc.-- --- - -Network troubleshooting-- --- - -Provide innovative technical solutions to complex hardware/software problems.-- --- - -Understand and Deliver Managed Services offerings-- --- --- - -Understand and follow-- - processes and procedures-- --- --- - -Provide detailed and effective communication to internal and external customers-- --- --- - -Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.-- --- - -Conduct throughput analysis, problem solving, and infrastructure planning-- --- --- - -Participate in various client projects intended to continually improve/upgrade technology infrastructures-- --- --- - -Ability to follow through with tasks, projects, troubleshooting with little supervision.-- --- --- - -Serve as technical point of contact on customer engagements, and internal projects-- --- --- - -Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management-- --- --- - -Handles several tasks simultaneously (ie: pre-sales, troubleshoots and develops internal network, responds to emergencies).-- --- - -Communicates with Director of Technical Services all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).-- --- --- - -Responds to all customers professionally and courteously and relays any customer questions or concerns to manager.-- --- --- - -Assist in creating and documenting policies and procedures.-- --- - -Understand SLAs in a production environment and proactively strive to meet the commitments.-- --- - -Assist Professional Services team when required with client consultation including assessing and recommending architectural designs/changes to client systems in response to performance issues, growth requirements, etc.-- --- --- - -Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.-- --- - -Supports and conducts self in a manner consistent with customer service expectations.-- --- --- - -Tests, evaluates, and develops new products, offerings, and solutions.-- --- -Top Qualifications-- --- - -Experience with Sr. Roles and On-Prem Exchange-- --- - -Must have Active/Hands on experience configuring and troubleshooting Server OS, Exchange & Network Connectivity Qualifications Minimum Qualifications-- --- - -Minimum of 3-year engineering experience - building could infrastructure-- --- --- - -BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable. Other Required Qualifications-- --- - -Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels. -- - -Azure or AWS Certification -- - -Experience with Windows 2012, 2016 & 2019 Server role-- --- - -Experience with tools such as Mimecast, Cisco Umbrella, Sophos, etc.-- --- - -Experience with RMM tools such as Datto Autotask-- --- - -Experience with Office 365 and cloud solutions (Azure/AWS).-- --- - -Experience troubleshooting email related issues-- --- - -Must have the ability to handle multiple tasks and priorities-- --- - -Must have strong interpersonal communication and team-based skills-- --- - -Must have strong documentation skills-- --- - -Must have exceptional oral and written communication skills-- --- - -Critical attention to detail and solid creative problem-solving skills.-- --- --- - -Ability to perform intermediate root cause analysis.-- --- - -Ability to consistently follow policies and procedures. .-- --- - -Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership.-- --- --- - -Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.-- --- - -Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.-- --- --- - - ITIL Foundations Certification considered a plus Contact: bcarriere@ This job and many more are available through The Judge Group. Find us on the web at

Keywords: The Judge Group, Taunton , Systems Admin, Other , Taunton, Massachusetts

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