The Department of Revenue's core mission is to collect the
revenues required to support the business of the Commonwealth, to
make a difference in the lives of children by enforcing the
financial responsibilities of parenthood, and to assist
Massachusetts cities and towns in sound and efficient fiscal
Our vision is to conduct our operations in a manner that
inspires public confidence in government by administering and
enforcing tax, child support and municipal finance laws in ways
that are innovative, customer-focused and transparent.
The mission of the Department of Revenue's Child Support
Enforcement Division is to make a difference in the lives of
children by enforcing the financial responsibilities of parenthood.
Effective child support enforcement is an essential part of the
larger effort by the Commonwealth and the federal government to
promote families' economic self-sufficiency.
Child Support Enforcement Division
Case Conferencing Unit
The Massachusetts Department of Revenue's Child Support
Enforcement Division is seeking two Child Support Enforcement
Specialist II's for the Case Conferencing team in its Southern
Regional office located in Taunton.
- Works with attorneys to coordinate case conferencing sessions
by reviewing cases for eligibility; gathering and assessing
information from and about custodial/noncustodial parents;
contacting the parties via telephone (or virtually) before, during,
and after case conferencing sessions; assembling the virtual case
conferencing folders; drafting proposed orders; and managing
follow-up actions to establish paternity, and establish or modify
child support orders.
- Provides quality service to customers, their legal
representatives, employers, other agencies, other states' child
support programs and private organizations by managing assigned
work inventories and addressing/resolving customer issues.
- Determines cases eligible for closure by researching case
histories and public assistance records and by verifying compliance
with state and federal case closing procedures.
- Resolves and provides technical assistance in resolving complex
or protracted customer issues requiring an in-depth understanding
of the entire case processing flow.
- Acquires knowledge about the child support program and
professional development opportunities by attending technical and
professional development training sessions, by completing on-line
training courses, by participating in Webinars; and by reading and
understanding CSE written communications.
- Contributes to the divisional goals to improve performance as
measured by the federal performance indicators and the
self-assessment time standards.
- Other duties as required.
- Ability to resolve complex issues involving multiple
individuals and sets of data.
- Ability to provide functional direction to others.
- In some work environments, ability to lead others and organize
- Knowledge of courtroom and administrative hearing
An external candidate recommended for a position with the
Department of Revenue will be subject to a background check that
includes checks for: state and federal tax compliance; child
support compliance; education verification; Massachusetts CORI
checks; criminal background checks in state(s) of current and
previous residence/employment; validation of eligibility to work in
the United States; and national fingerprint-based criminal
First consideration will be given to those applicants that apply
within the first 14 days.
Minimum Entrance Requirements:
Knowledge, Education and Experience:
Applicants must have at least (A) three years of full-time or
equivalent part-time, professional or paraprofessional experience
in work involving customer service, social work,
educational/employment/vocational counseling, accounting,
collections, case management, criminal justice, law
enforcement/investigation or related fields, or (B) or any
equivalent combination of the required experience and the
Incumbents may be required to have a current and valid motor
vehicle driver's license at a class level specific to
A Bachelor's degree or higher may be substituted for two years
of the required experience.
An Equal Opportunity / Affirmative Action Employer. Females,
minorities, veterans, and persons with disabilities are strongly
encouraged to apply.