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Child Support Enforcement Specialist II - Case Conferencing - Southern Region

Company: State of Massachusetts
Location: Taunton
Posted on: June 6, 2021

Job Description:

Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management.

Vision Statement

Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

Division Overview

The mission of the Department of Revenue's Child Support Enforcement Division is to make a difference in the lives of children by enforcing the financial responsibilities of parenthood. Effective child support enforcement is an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self-sufficiency.

Child Support Enforcement Division


Case Conferencing Unit

Southern Region

Position Description

The Massachusetts Department of Revenue's Child Support Enforcement Division is seeking two Child Support Enforcement Specialist II's for the Case Conferencing team in its Southern Regional office located in Taunton.


  • Works with attorneys to coordinate case conferencing sessions by reviewing cases for eligibility; gathering and assessing information from and about custodial/noncustodial parents; contacting the parties via telephone (or virtually) before, during, and after case conferencing sessions; assembling the virtual case conferencing folders; drafting proposed orders; and managing follow-up actions to establish paternity, and establish or modify child support orders.
  • Provides quality service to customers, their legal representatives, employers, other agencies, other states' child support programs and private organizations by managing assigned work inventories and addressing/resolving customer issues.
  • Determines cases eligible for closure by researching case histories and public assistance records and by verifying compliance with state and federal case closing procedures.
  • Resolves and provides technical assistance in resolving complex or protracted customer issues requiring an in-depth understanding of the entire case processing flow.
  • Acquires knowledge about the child support program and professional development opportunities by attending technical and professional development training sessions, by completing on-line training courses, by participating in Webinars; and by reading and understanding CSE written communications.
  • Contributes to the divisional goals to improve performance as measured by the federal performance indicators and the self-assessment time standards.
  • Other duties as required.


  • Ability to resolve complex issues involving multiple individuals and sets of data.
  • Ability to provide functional direction to others.
  • In some work environments, ability to lead others and organize work.
  • Knowledge of courtroom and administrative hearing proceedings.

An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Knowledge, Education and Experience:

Applicants must have at least (A) three years of full-time or equivalent part-time, professional or paraprofessional experience in work involving customer service, social work, educational/employment/vocational counseling, accounting, collections, case management, criminal justice, law enforcement/investigation or related fields, or (B) or any equivalent combination of the required experience and the substitutions below.

Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment.


A Bachelor's degree or higher may be substituted for two years of the required experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Keywords: State of Massachusetts, Taunton , Child Support Enforcement Specialist II - Case Conferencing - Southern Region, Other , Taunton, Massachusetts

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