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Call Center Customer Relations - Hiring Event 5/5 from 10 am - 12 pm

Company: Jordan's Furniture
Location: Taunton
Posted on: May 1, 2021

Job Description:

Call Center Customer Service Representative Hiring Event

Wednesday, May 5th from 10 am - 12:00 pm

450 Revolutionary Drive, East Taunton, MA 02780


Creative Thinker?  Problem Solver?  Helpful? Join our Customer Service Department. Jordan’s Furniture, a leader in the furniture retail market is adding staff to our Customer Service call center.  We are a growing, stable company that is built on family values and attracting and retaining great employees is one of our top priorities.  Jordan’s Furniture is looking for a career-focused individual to work for our highly regarded Service department. The starting pay is $18.00/hour with potential promotion with salary increase at 6 months. The hours of this position are: Tuesday- Saturday from 8:30 am - 5:00 pm.

  • Answers a high volume of inbound & outbound calls from customers to schedule, coordinate and confirm delivery of merchandise and schedule service/repair calls and any other customer concerns with the intent of providing customer satisfaction and retention. Enters customer information into customer service software to document each call.
  • Investigates and resolves issues, including but not limited to; service, delivery, bedding, Piece Of Mind warranty, protection that require further research and follows up with customers.
  • Approves and/or processes special customer concessions including returns, credits, adjustments and exchanges.
  • Makes system changes on delivery orders that are in the routing and/or truck-loading process; notifies appropriate personnel.
  • Provides customers with product and pricing information for repair services outside of warranty.
  • Reviews and acts upon manufacturer’s warrantied issues, processes service appointments, customer returns and exchanges.
  • Troubleshoots inventory/sales orders to confirm order is complete.
  • Researches and troubleshoots product issues/questions in order to clarify/avoid potential service issues.
  • Responds to calls from delivery drivers and service technicians. Assesses and resolves customer situations to ensure customer satisfaction.
  • Processes customer payments for sales orders with balances due and process returns (CRMS) for preference reasons.
  • Acts as a liaison between customer, Jordan’s and warranty provider or mattress inspection company to resolve warranty issues.
  • Analyzes, updates and follows up on Customer Relations reports.

  • 2 to 4 years related Customer Relations experience or equivalent education/experience
  • Proficiency in MS Office, Outlook and Internet
  • Ability to type accurately and efficiently, minimum of 35 wpm
  • Strong oral/written communication skills and ability to professionally interact with internal and external customers
  • Ability to multi-task and work in a fast-paced environment
  • Strong analytical, critical thinking and problem solving skills
  • Strong attention to detail
  • Ability to work in a team environment
  • Ability to handle difficult customers with ease
  • Strong organizational/ time management skills

Happy, healthy employees are our goal, and our benefits help J-Team members balance physical, financial, professional, social and emotional well-being. If you're ready to make a difference in your career, we are interested in speaking with you!  This job is located at our corporate offices at 450 Revolutionary Drive, East Taunton, MA  02718.


Jordan’s Furniture is an Equal Opportunity Employer


Keywords: Jordan's Furniture, Taunton , Call Center Customer Relations - Hiring Event 5/5 from 10 am - 12 pm, Other , Taunton, Massachusetts

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