Call Center Customer Relations - Hiring Event 5/5 from 10 am - 12 pm
Company: Jordan's Furniture
Posted on: May 1, 2021
Center Customer Service Representative Hiring
May 5th from 10 am - 12:00 pm
Revolutionary Drive, East Taunton, MA 02780
Thinker? Problem Solver? Helpful? Join our Customer
Service Department. Jordan’s Furniture, a leader in the furniture
retail market is adding staff to our Customer Service call center.
We are a growing, stable company that is built on family
values and attracting and retaining great employees is one of our
top priorities. Jordan’s Furniture is looking for a
career-focused individual to work for our highly regarded Service
department. The starting pay is $18.00/hour with potential
promotion with salary increase at 6 months. The hours of this
position are: Tuesday- Saturday from 8:30 am - 5:00
a high volume of inbound & outbound calls from customers to
schedule, coordinate and confirm delivery of merchandise and
schedule service/repair calls and any other customer concerns with
the intent of providing customer satisfaction and retention. Enters
customer information into customer service software to document
and resolves issues, including but not limited to; service,
delivery, bedding, Piece Of Mind warranty, protection that require
further research and follows up with customers.
and/or processes special customer concessions including returns,
credits, adjustments and exchanges.
system changes on delivery orders that are in the routing and/or
truck-loading process; notifies appropriate personnel.
customers with product and pricing information for repair services
outside of warranty.
and acts upon manufacturer’s warrantied issues, processes service
appointments, customer returns and exchanges.
inventory/sales orders to confirm order is complete.
and troubleshoots product issues/questions in order to
clarify/avoid potential service issues.
to calls from delivery drivers and service technicians. Assesses
and resolves customer situations to ensure customer
customer payments for sales orders with balances due and process
returns (CRMS) for preference reasons.
as a liaison between customer, Jordan’s and warranty provider or
mattress inspection company to resolve warranty issues.
updates and follows up on Customer Relations reports.
- 2 to
4 years related Customer Relations experience or equivalent
in MS Office, Outlook and Internet
to type accurately and efficiently, minimum of 35 wpm
oral/written communication skills and ability to professionally
interact with internal and external customers
to multi-task and work in a fast-paced environment
analytical, critical thinking and problem solving
attention to detail
to work in a team environment
to handle difficult customers with ease
organizational/ time management skills
healthy employees are our goal, and our benefits help J-Team
members balance physical, financial, professional, social and
emotional well-being. If
you're ready to make a difference in your career, we are interested
in speaking with you! This job is located at our corporate
offices at 450 Revolutionary Drive, East Taunton, MA
Furniture is an Equal Opportunity Employer
Keywords: Jordan's Furniture, Taunton , Call Center Customer Relations - Hiring Event 5/5 from 10 am - 12 pm, Other , Taunton, Massachusetts
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