ED Unit Clerk - 24hrs/Day-Eve

Company: Steward Health Care System
Location: Taunton
Posted on: March 25, 2020

Job Description:

KEY RESPONSIBILITIES:

• Transcribes and transmits physicians orders to appropriate areas under the supervision of the R.N.
• Demonstrates competence in functioning as a receptionist on the nursing unit and communicating with physicians, ancillary departments, patients and visitors
• Answers telephones, takes messages and communicates messages to the appropriate person in a timely manner
• Receives, places and transfers calls using appropriate telephone etiquette
• Handles telephone information requests with courtesy, accuracy and timeliness
• Works in collaboration with the interdisciplinary team to achieve patient and unit goals
• Inventories and orders unit stock, ensures proper supplies are on hand
• Demonstrates the ability to adapt to change in the workload
• Initiates patients charts on admission and maintains in appropriate organizational and sequential order
• Demonstrates a complete knowledge and use of all forms
• Demonstrates an ability to perform in an accurate and precise manner in crises and emergency situations when time is essential
• Communicates with the R.N. any treatments results, observations, patient complaints and other pertinent information regarding the conditions of the patientsManagement of Time and Resources:
  • Completes work assignments within an acceptable time frame.
  • Uses time and resources to the best possible advantage for successful completion of job responsibilities.
  • Develops and maintains efficient working relationships.
  • Is reliable in respect to attendance and punctuality.
  • Recognizes the importance of team efforts and partners with others to achieve positive outcomes.Quality:
    • Is part of a team effort to insure quality services.
    • Offers creative solutions or alternatives to issues or concerns.
    • Produces quality results.
    • Continually strives to improve the quality of work.
    • Accepts responsibility for all work performed and takes appropriate corrective action as needed.CUSTOMER SERVICE SKILLS:
      • Is cooperative in interactions, treating customers with courtesy, respect and compassion.
      • Is patient when responding to questions and answers questions appropriately.
      • Responds to requests in a timely manner.
      • Handles interruptions in a skillful way.
      • Maintains a professional appearance and demeanor.
      • Strives to prevent/resolve customer concerns to the customers satisfaction.REQUIRED KNOWLEDGE & SKILLS:
        • Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices, formal educational programs, other work groups and on-the-job training).
        • Attends and participates in staff meetings and inservices and/or reviews documentation as required.
        • Assists in the orientation of others and actively participates in mentoring.
        • Performs analytical and decision making functions with minimal supervision.
        • Recognizes and seeks assistance/consultation when appropriate.
        • Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
        • Possesses awareness of programs/services provided by Hospital and where they are located.EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:
          • High school diloma or GED
          • Previous clinical administrative experience preferred

Keywords: Steward Health Care System, Taunton , ED Unit Clerk - 24hrs/Day-Eve, Other , Taunton, Massachusetts