Department Manager - Braintree
Company: Primark - US
Location: Braintree
Posted on: April 25, 2024
Job Description:
A $1000 bonus will be paid out for any external hires. Details
discussed at time of offer.
Department Manager
To drive sales in your department while delivering an exceptional
store environment, colleague and customer experience. Collaborate
with the management team to support the daily operation of the
store. Develop and motivate a high performing and engaged team.
FLSA Classification: Exempt
Reports to: Assistant Store Manager / Store Manager
This role will:
Coach and manage your team to deliver
an exceptional store environment, colleague and customer experience
while driving commercial performance to maximize sales
Key Responsibilities:
People
- Work with the store management team to
create a great place to work by coaching your team with an emphasis
on communication and engagement (Primark Way of Communicating)
- Deliver the colleague experience by motivating and engaging
your team with a focus on the colleague experience, wellbeing and
recognitionProvide coaching to team members by daily observation,
in the moment feedback, support and recognition to deliver
excellent customer service and colleague experienceAssist with
recruitment and on-boarding to create a high performing and engaged
team that consistently delivers against standards and
policiesCollaborate with Assistant Store Manager and the People &
Culture team on Employee Relations matters and performance
managementCarry out performance management activities with your
team, including absence managementCommunicate and promote Primark's
ethical, environmental and charitable initiative 'Primark
Cares'Support a culture of continuous learning and development with
your teamLeverage the performance and potential of your team by
identifying and improving talent with regular feedback
Sales & Customer Experience
Use all available data to gain full
knowledge of your department's performance to drive sales and meet
targetsManage stock file accuracy in your allocated department by
using all available information Drive product improved availability
in-store with a consistent focus on size and option control to meet
customers' expectations Regularly review and manage the commercial
planning, planogram and period layouts across your department on a
daily/weekly and periodic basis Support and consult with the Store
Manager/Assistant Manager on the resource planning and scheduling
process for your department so that the right people are in the
right place at the right time within agreed budgets Carry out daily
task allocation and daily rosters so that all Retail Assistants in
your department are fully effective and engagedSupport colleagues
to create commercial and inspiring displays in your department
which enhance the customer experience attracting footfall and sales
Deliver the customer experience according to Primark standards,
including managing customer complaints and queries in the first
instance with a view to resolving them in line with our customer
promise, escalating where necessary to senior management
Operations / Cost Control
- Review your team's inventory orders
before they are placed for the department, optimize stock levels to
maximize sales and minimize stock loss, through effective use of
the Stock Replenishment System (PSR)Manage all pricing in line with
the Primark Pricing Principles guide, e.g. monitor pricing for
accuracy, check markdowns are applied and monitored, and
appropriate POS signage displayed Responsible for the effective
layout of your departmental stockroom and maintaining stockroom
standardsAssist the Store Manager with the protection of people,
property and premises by securing cash, stock and property.
Keyholder responsibility including availability for emergency call
outs Collaborate with the store management team to support the
Store Manager with the daily running of the store (and deputize
when required)Demonstrate robust knowledge of 'The Way We Work'
manual and its application in storeResponsible for managing
controllable costs (e.g. minimizing the probability of soiled &
damaged goods) and continuously seek opportunities for cost
savings
- Support the daily running of the store by adhering to all
Primark's policies and proceduresUndertake Operations & EHS Store
responsibilities on a rotational basis where you will support the
Store Manager in maintaining a safe & efficient place of work.
Responsible for completion of Operations and EHS activities
throughout the store in line with the EHS, Operational policies and
procedures to deliver a safe environment
Skills & Experience
- A role model who can lead, motivate and inspire the team, who
builds confidence and enthusiasm, enabling the team to deliver
excellent store standards and customer service
- Resilient with a proven ability to lead a team and confident in
giving constructive feedback to others
- Commercially aware with an understanding of local market, key
competitors and how the use of relevant systems and tools can
improve option control and drive sales
- Good planning and organizational skills, prioritising and
working within agreed timescales
- Ability to effectively manage difficult situations and have
good problem-solving skills
- Demonstrable experience within Primark having reached Team
Manager level or experience in a similar management role,
preferably within a high-volume retail environmentPosition holder
must be able to communicate effectively and efficiently, orally and
in writing, with managers, supervisors, and hourly colleagues in
English to provide instruction, coaching, corrective action, safety
instructions and lead teams as a manager daily and in emergencies.
Position holder must also be able to provide amazing customer
service in English, which includes being able to orally communicate
with customers in English and monitor the performance of
English-speaking colleagues whose job duties require communication
with customers.
Primark is an equal opportunity employer. Primark does not
discriminate against applicants or employees on the basis of race,
color, religion, sex, disability, age, sexual orientation, gender
identity, national origin, veteran status, genetic information, or
any other characteristic protected by law. Primark is committed to
providing access, equal opportunity, and reasonable accommodation
for individuals with disabilities in employment. To request
reasonable accommodation to participate in the job application or
interview process, please email with your request. This email is
not for general employment inquiries or correspondence. We will
only respond to those requests that are related to accessibility of
the online application system due to a disability.
Employee - Permanent
Keywords: Primark - US, Taunton , Department Manager - Braintree, Hospitality & Tourism , Braintree, Massachusetts
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