Sr. Director, End User Asset Management and Branch Support

Company: Capital One
Location: Taunton
Posted on: May 12, 2022

Job Description:

Center 2 (19050), United States of America, McLean, Virginia Sr. Director, End User Asset Management and Branch Support At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good. Capital One is looking for a Sr. Director of End User Asset Management and Site & Branch Support to join our innovation and support practice. As the leader of the End User Asset Management and Site & Branch Support, you will focus on refining an end user asset management strategy and delivering solutions designed to provide more capabilities to our associates, improving the experience with our existing asset management applications (End user computer, mobility and software), eliminating risk in the environment with vulnerability remediation and creating automated solutions to support easy-to-use processes for our associates. You'll be responsible for partnering with the technical platform teams for all end user assets, ensuring that our associates' devices have a robust management and request management platform and have the opportunity to drive the development of the technical vision and roadmap across these end user assets along with the continuation of delivering personalized operational support for our Bank Branch/Caf-- and back office locations. Responsibilities: Drive to a sustainable risk elimination posture with our engineering and cyber partners where vulnerabilities on end user assets are remediated within industry leading timeframes and minimizing impacts to our associates Determine and drive multi-year strategy to drive efficiencies in end user device lifecycles Define processes and system requirements to support the enterprise end user asset management solution in collaboration with internal and external resources that also supports enterprise class audit compliance Determine, in partnership with our businesses, the appropriate mix of solutions (computer/mobility/software) to ensure the latest platforms that meet the critical requirements of our associates through an understanding of the work that needs to be done Provide expertise and understanding of the enterprise asset and request management processes while working with leadership to mold, shape and improve the end to end lifecycles Serve as a trusted adviser to the business stakeholders and understand their core business requirements for end user devices and software Understand technical architecture and vision for the asset management application platforms, primarily ServiceNow Develop simple and easy-to-use request management processes for associates to request devices/software based on current industry best practices Have the ability to support negotiations on scope of work, as well as manage purchase opportunities with our hardware vendors and service providers across the scope of the role. This includes SOW, MSA, NDAs, along with full financial tracking and defining business benefits and justification Contribute and review solution design: ensure innov ation, audit compliance, security, and business requirements are met, while also keeping a keen eye on improving the associate's experience with technology and their end-user request management processes Partner with other internal or supplier teams as needed (e.g., architecture, information security, network, identity & access management, cyber, platform) Mentor other members of the team on asset and request management best methodologies Maintain an up-to-date knowledge by researching new technologies and software products, participating in educational opportunities and conferences, and reading professional publications Lead a team of high performing, operations minded leaders and ICs responsible for enterprise end user asset lifecycles, site support and application delivery within the internal Support and Innovation organization Basic Qualifications: Bachelor's Degree or military experience At least 7 years of experience with asset management architecture At least 7 years of experience with enterprise technologies At least 7 years of experience in people management At least 5 years of experience with asset configuration platforms At least 3 years of experience in strategy development Preferred Qualifications: Master's Degree in Business, Commerce, Computer Science, Systems Engineering, Management of Information Systems, Management of Information Technology 10 years of experience in People Management 10 years of experience delivering and leading technical solutions and projects in a technical or management capacity 5 years of experience in strategy development 5 years of experience with asset management practices including device usage in the industry, as well as system design requirements 5 years of experience with roadmap ownership, use case creation, strategy development, KPI development, OKR definitions and customer relationship management 5 years of experience with audit compliance, risk controls and application development 3 years of experience with enterprise class configuration processes and implementations including asset management toolsets (Salesforce, Service Now). At this time, Capital One will not sponsor a new applicant for employment authorization for this position No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City---s Fair Chance Act; Philadelphia---s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodationcapitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careerscapitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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