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Director, Taunton MassHealth Enrollment Center

Company: CTI Education Group
Location: Taunton
Posted on: February 20, 2021

Job Description:

An Official website of the Commonwealth of Massachusetts Job Description Description The mission of MassHealth is to improve thehealth outcomes of our diverse members, their families and their communities byproviding access to integrated health care services that sustainably promotehealth, well-being, independence and quality of life. The Executive Office ofHealth and Human Services (EOHHS) is the largest executive agency in stategovernment and oversees expenditures of approximately $19.4 billionannually.EOHHS has approximately 22,000employees and serves approximately 2 million clients. Our collective mission asa secretariat is to improve the quality of life and health of all people,particularly vulnerable populations and children, by advancing wellness andimproving health care quality, fostering safe homes and communities, promotingself-sufficiency, and furthering the use of community-based supports andresources. The MassHealthEnrollment Center Director reports directly to the MassHealth Director ofEligibility Operations for Eligibility and Member Services.The Director will oversee staff in theEnrollment Center that consists of assistant directors, AdministrativeOfficers, supervisors, program coordinators, BERS and clerical staff.The units focus on day to day eligibility andenrollment activities as well as member and provider customer service, membernoticing and education, special assignments, HIX, MA212, MWS, Capitva and MMISdata collection and analysis, enrollment decision support, and stafftraining.This position will lead,support, and promote organizational effectiveness, consistency and efficiencyand facilitate collaborative problem solving, decision making, communication,and consistency across all MassHealth Enrollment Centers and EDMC.Supporting operations requires intensecollaboration with senior leadership, Directors in other MassHealth units, aswell as interfacing with providers, health plans, collective bargaining unitsand member advocacy organizations. These responsibilitiesadvance MassHealth's mission by developing policies that support the ability ofMassachusetts residents to get access to healthcare and ensuring that our staffand partners are trained and informed on MassHealth policies, processes andsystems. Duties andResponsibilities (these duties are a general summary and not all inclusive) :

  • Improve customer service and member experience to applicants, members and providers, etc. contacting the MassHealth Enrollment Centers. Ensure that eligibility staff is assigned adequately to meet phone coverage, document processing, walk-in and appeal resolution demands in an efficient and accurate manner.
  • Improve eligibility systems and operational processes at the MEC level by ensuring that all central office policies, procedures, updates and training sessions are communicated to eligibility and clerical staff in a timely and accurate manner.
  • Implement management strategies that establish and support team managers and supervisors so they have the knowledge and tools to adequately support all MECstaff.Monthly, or more often as needed, ensure that team managers and supervisors are fully informed about new strategies, protocols, and labor concerns for consistent and accurate administration.
  • Lead and support HR/Labor/Benefits policies and procedures including but not limited to FMLA, timely and thorough ACES/EPRs, addressing disciplinary matters such as time and attendance and performance. Directors are expected to keep thorough supporting documentation on all matters above.
  • Align operational consistency in all MassHealth Enrollment Centers through supervision of Unit Managers, review and approval of staffing decisions, assignment of tasks, coaching, performance reviews and support for professional development.
  • Ensure that all NVRA policies and procedures are implemented correctly and consistently.
  • Other duties, as assigned -- Preferred Qualifications :
    • Extensive knowledge of MassHealth policies, programs and procedures and the ability to integrate this knowledge with new and existing IT systems.--
    • The ability to manage and sustain multiple and complex relationships and ensure that lines of communication are open.
    • The ability to manage and sustain multiple and complex relationships and ensure that lines of communication are open.
    • The ability to work under significant time pressures to meet unanticipated demands.
    • The ability to develop effective teams, which share information and work collaboratively to solve problems and make decisions.
    • Demonstrated sound judgment with ability to take calculated risks
    • Strong written and oral communication skills
    • Strong quantitative and qualitative analytical skills and attention to detail
    • Ability to work with people from diverse backgrounds
    • Competency with common software applications, such as Microsoft Office
    • Project management planning, integration, coordination and monitoring.
    • Planning, convening, directing, supporting and overseeing cross-agency project management teams. Special Requirements:
      • Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state may be required.-- Total Compensation: As an employee of theCommonwealth of Massachusetts, you are offered a great career opportunityinfluencing a wide-spectrum of services to the diverse populations we serve -but it's more than a paycheck. The State's total compensation package featuresan outstanding set of employee benefits which you should consider towards youroverall compensation, including:
        • 75% state paid medical insurance premium
        • Reasonable Dental and Vision Plans
        • Flexible Spending Account and Dependent Care Assistance programs
        • Low cost basic and optional life insurance
        • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
        • 11 paid holidays per year and competitive Sick, Vacation and Personal Time
        • Tuition Benefit for employee and spouse at state colleges and universities
        • Short-Term Disability and Extended Illness program participation options
        • Incentive-based Wellness Programs
        • Professional Development and Continuing Education opportunities
        • Qualified Employer for Public Service Student Loan Forgiveness Program A criminal and taxhistory-- background--check --willbe completed on the recommended candidate as required by the regulations setforth by the Executive Office of Health and Human Services prior to thecandidate being hired. For more information, please visit-- http://www.mass.gov/hhs/cori --and click on "Information for JobApplicants." Education, licensureand certifications will be verified in accordance with the Human ResourcesDivision's Hiring Guidelines. Education andlicense/certification information provided by the selected candidate(s) issubject to the Massachusetts Public Records Law and may be published on theCommonwealth's website. For questions, please contact theOffice of Human Resources at 1-800-510-4122 and select option #2. Qualifications MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Primary Location : United States-Massachusetts-Taunton-21 Spring Street Job : Administrative Services Agency : Exec Office Of Health and Human Services Schedule : Full-time Shift : Day Job Posting : Jan 19, 2021, 2:33:39 PM Number of Openings : 1 Salary : 44,590.00 - 128,347.01 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Mark Wigfall - 617-348-8409

Keywords: CTI Education Group, Taunton , Director, Taunton MassHealth Enrollment Center, Executive , Taunton, Massachusetts

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