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Service Engineer / Technician - Biotech and Life Science Research Labo

Company: Biodirect, Inc.
Location: Taunton
Posted on: March 25, 2020

Job Description:

Job Title: Service Engineer / Technician About the Job Biodirect Inc, is located in the Myles Standish Industrial Park directly off Interstate 495 in Taunton Mass, which has been designated as a Bioready Community with Platinum Status by the Massachusetts Biotechnology Council. We are provider of strategic technology solutions offering sales and service of certified pre-owned laboratory automation and instrumentation to various research organizations in the Biotech, Life Science and Drug Discovery industries. We are seeking an experienced service engineer for both field and in-house service of laboratory instrumentation. Biodirect is a provider of new and certified pre-owned products and services. FUNCTION Under the direction of the Service Manager, the qualified person will provide technical evaluation and repairs on various biomedical lab and research equipment using common hand tools, meters and testing equipment. Service is provided in-house and on-site to Biodirect's customers throughout the United States and Canada. Experience in mechanical, electronics, pneumatics, and computer-based applications are required. RESPONSIBILITIES

  • Provide in-house and on-site field service, repair, calibration, upgrades, verification, validation, reconditioning, overhaul, & integration of laboratory equipment
  • Maintain and manage service records & documentation
  • Provide prompt and professional telephone technical support & customer service
  • Provide product and technical training to other service engineers
  • Provide on-site and in-house product demonstrations when required
  • Maintain and manage service-related tools & equipment
  • Research product designs and capabilities
  • Apply and develop time saving, cost effective service and quality assurance procedures
  • Attend technical training courses and trade shows if required
  • Must be available for travel domestically up to 30% of the time REQUIREMENTS
    • Degree/professional training in Mechanical/Electrical Engineering, Chemistry/Biology experience, or other related fields
    • Experience in repairing & maintaining lab equipment & systems
    • A minimum 3-5 years of industry related service or support experience
    • Previous manufacturer related service experience (e.g.: Agilent, Beckman, Tecan, BioTek, Caliper, Kendro, Molecular Devices, Perkin Elmer, Thermo, Velocity 11, Zymark, etc.) ADDITIONAL SKILLS/EXPERIENCE DESIRED
      • Experience in laboratory/research instrumentation use & applications
      • Knowledge in systems integration and knowledge of programming languages
      • Experience in MS Outlook, Word, Excel, PowerPoint is helpful
      • Organizational and time management skills
      • Excellent verbal and written communications skills are needed and the ability to work well in a team environment
      • A willingness to be flexible and learn various product & system types is a must
      • Military background is a plus BIODIRECT'S PRODUCT RANGE Automated Lab Equipment
        • Liquid Handlers
        • Dispensers
        • Automated Storage Devices: carousels, incubators, & stackers
        • Robotic Microplate Handlers
        • Microplate Sealers & Labelers
        • Microplate Washers Detection Systems
          • Microplate Readers
          • Imaging Systems Genomic Related Products
            • Thermal Cyclers
            • Real-Time Detection General Lab Equipment
              • Centrifuges
              • Incubators
              • Shakers
              • Refrigerators / Freezers SALARY AND BENEFITS Biodirect, Inc offers a competitive compensation and benefit plan including health insurance and a 401K retirement plan.
                • Base Salary - ranging from $45K to $75K annual, based upon experience
                • Potential year-end bonus (based on overall company performance, evaluated each year)
                • Paid Time Off (PTO) covers vacation, personal and sick time. We offer 15 days during first year
                • Holidays - 8 paid holidays throughout the calendar year
                • Health / Medical Coverage - Biodirect pays 90% of your health cost for single coverage, 50% for family plans
                • 401K Retirement Plan - First 3% of employee contribution is matched at 100%. The next 2% of employee contribution is matched at 50% (with a 4% maximum employer match) All positions are located in Taunton, MA unless otherwise noted. Biodirect Inc is an Equal Opportunity Employer.

Keywords: Biodirect, Inc., Taunton , Service Engineer / Technician - Biotech and Life Science Research Labo, Engineering , Taunton, Massachusetts

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