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Electronic Banking Services Associate

Company: Bristol County Savings Bank
Location: Taunton
Posted on: January 15, 2022

Job Description:

DUTIES:Answer phones and serve as a resource to Cash Management sales staff and manager regarding customer issues including account documentation, account maintenance, research, follow-up with customer requests, and cash management product support including contractual agreements for various products and services.Work closely with the bank's top tier business clients, including those personally managed by the Cash Management Officer, in a diplomatic, insightful and responsive manner in order to meet the customer's needs.Monitor business account activity related to the bank's riskier cash management services (e.g., ach, remote capture, and wire services) to mitigate credit, fraud and transaction risk.Participates in the implementation of business cash management services including remote deposit capture, ach services, account reconciliation, positive pay, lockbox, etc.Serve as second tier support for the Bank's consumer online banking product.REQUIREMENTS:High school diploma or its equivalent. 3-5 years of banking experience. Strong telephone techniques, communication and customer service skills. Requires maintaining a thorough understanding of the Bank's Cash Management services. Ability to organize and prioritize work and manage projects. Reliable and professional. Must have the ability to work in a changing environment.

Keywords: Bristol County Savings Bank, Taunton , Electronic Banking Services Associate, Accounting, Auditing , Taunton, Massachusetts

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